Spitzit’s House

Where serious topics come to relax

Restaurant Review – Cru Wine Bar – Plano

dsc03798Cru Wine Bar actually has three locations in the Dallas area that include the West Village on McKinney Ave., On Legacy in Plano, and on Market Street in Allen.

My first experience was at the West Village location in Dallas with a group of friends which we really enjoyed, and therefore I was looking forward to visiting the Legacy location in Plano with the same group. I had been planning on writing a review and the recent visit on Friday November 7th was just the reminder I needed. Brace yourself, because this will be a very mixed review ranging from one extreme to the other.

So what do you want first…the good news or the bad news?

Bad news it is…picture-020

I will be perfectly blunt…this recent experience was hands down, the very worst service I have ever had in any restaurant, bar, or hotel I have ever been in. To be clear, bad service can come in a few different categories of bad ranging from an absentee or slow server, to screwed up orders, etc. But this one was the worst kind…RUDE. The service we received on this evening was apalling, pretentious, and just plain disgusting. Every visit she made to our table left the whole table discussing her attitude for the next several minutes.

At the end of our evening, she refused to break the bill up citing some lame excuse, and left 9 peoplcru-14-fondue_1752e puttering over a receipt to only find out later that the receipt was wrong because an errant flight of wine had been added to our tab that no one ordered. The order did get removed, but not before stating that this was her only table and somehow implying that the mistake must be ours, like we would be trying to steal a $15 flight of wine on a $350 tab. Then there was the case of her inserting herself into the middle of a private conversation that two of the ladies from our party were having with two gentlemen of interest at the bar. In guy-speak we call this “…blocking”. In the middle of these specific situations was just the consistently overwhelming attitude of inconvenience and condescension that she shared very generously with our group.

To be fair, our party thoroughly enjoyed all of the cheese flights, several of the wine flights, and my wife and I had the Kobe steak which was OK but not great. In fact, I will go so far as to say that the wine selection and cheese flights are well above average, but can be slightly pricey which is not a problem at all…if your are receiving the service that is commensurate. cru-18-kobebeef_1751

We really consider Cru to be one of our favorite places to meet with friends. However, the service in general at the West Village is not what I would categorize as spectacular. It is average at best…which is fine. However, our first visit to the Legacy location proved to be a memorable one and one for the record books.

If you have a taste for good wine and good cheese with friends and you enjoy it all being served to you by a world-class pretentious bitch who does everything but outright tell you she would rather be doing anything but being your server, then the Cru Wine Bar at Legacy in Plano may be the place for you. Hopefully, our experience was an isolated one.

That is my sober opinion…and all the wine and cheese in Cru couldn’t change it.

November 9, 2008 - Posted by | Restaurants & Dining | , , , , , , , , , , , , , , , , , ,

2 Comments »

  1. Your review is DEAD ON. Not to mention the fact that she blatantly told me she had been drinking all day & her mind was elsewhere…When we asked her to remove the errant flight from the receipt she asked, “What ELSE is wrong? Is that ALL?”

    Her behavior was not only rude, but really odd. After we all had been sitting & enjoying wine for at least 30-45 minutes, she came up to one of us & asked, “Ok. What are you having?” Like she just arrived! Ridiculous!

    Comment by Candy | November 10, 2008

  2. Well there you have it…an additional detail that I forgot to mention. Not only was our server rude…she was admittedly intoxicated to boot.

    Comment by spitzit | November 10, 2008


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: